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18px;position:fixed;top:-90px;left:12px}.skip-link:focus{top:12px}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.application{min-height:100vh}.sidebar{background:var(--nav);z-index:10;color:#aec6be;flex-direction:column;align-items:center;width:78px;padding:24px 0 20px;display:flex;position:fixed;inset:0 auto 0 0}.brand-symbol{width:34px;height:34px;margin-bottom:43px;display:block;position:relative}.brand-symbol span{background:#dfefe3;border-radius:3px;position:absolute;transform:rotate(-7deg)}.brand-symbol span:first-child{width:10px;height:34px;top:0;left:12px}.brand-symbol span:last-child{width:34px;height:10px;top:12px;left:0}.sidebar nav{justify-items:center;gap:17px;width:100%;display:grid}.nav-icon{border-radius:9px;place-items:center;width:44px;height:44px;transition:background .15s,color .15s;display:grid;position:relative}.nav-icon.active,.nav-icon:hover{color:#f2faf5;background:#365552}.nav-icon.active:before{content:"";background:#a8d4b9;border-radius:0 3px 3px 0;width:3px;height:24px;position:absolute;left:-17px}.nav-icon span{pointer-events:none;opacity:0;white-space:nowrap;background:var(--ink);color:#fff;border-radius:5px;padding:6px 10px;position:absolute;left:53px;box-shadow:0 4px 15px #23383920}.nav-icon:hover span,.nav-icon:focus-visible span{opacity:1}.sidebar-foot{letter-spacing:1px;border:1px solid #718780;border-radius:50%;place-items:center;width:33px;height:33px;margin-top:auto;font-size:11px;display:grid}.application-main{margin-left:78px}.topbar{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:22px;height:77px;padding:0 35px;display:flex}.wordmark{letter-spacing:-.8px;white-space:nowrap;font-size:23px;font-weight:700}.wordmark span{color:var(--teal);font-weight:400}.topbar-divider{background:var(--line);width:1px;height:22px}.topbar-label{color:var(--muted);letter-spacing:1.8px;font-size:10px;font-weight:600}.topbar-right{align-items:center;gap:22px;margin-left:auto;display:flex}.mode-label{letter-spacing:1px;color:var(--teal);align-items:center;gap:8px;font-size:10px;font-weight:600;display:flex}.mode-label.amber{color:var(--amber)}.status-dot{background:currentColor;border-radius:50%;flex-shrink:0;width:6px;height:6px;display:inline-block}.avatar{color:#576f67;border:1px solid var(--line);background:#eef2ed;border-radius:50%;place-items:center;width:34px;height:34px;font-size:12px;font-weight:600;display:grid}.simulation-banner{color:#706548;background:#f1f0e6;border-bottom:1px solid #e7e4d6;justify-content:center;align-items:center;gap:9px;min-height:34px;padding:7px 24px;font-size:12px;display:flex}.app-footer{color:#7b8680;text-align:center;padding:22px 34px 26px;font-size:11px}main{min-height:calc(100vh - 176px)}.page{max-width:1600px;margin:0 auto;padding:30px 34px 0}.page-header{justify-content:space-between;align-items:center;gap:20px;margin-bottom:27px;display:flex}.eyebrow{letter-spacing:1.65px;color:var(--teal);margin-bottom:8px;font-size:10px;font-weight:700}.page-header p{margin-top:9px;font-size:14px}.page-header-action{align-items:center;gap:10px;display:flex}.button{white-space:nowrap;background:#fff;border:1px solid #d7dfd7;border-radius:7px;justify-content:center;align-items:center;gap:9px;min-height:40px;padding:10px 16px;font-size:13px;font-weight:600;line-height:1.4;transition:background .15s,border-color .15s,transform .15s;display:inline-flex}.button:not(:disabled):hover{background:#f0f4ef;border-color:#b9c9bf}.button.primary{background:var(--teal);border-color:var(--teal);color:#fff}.button.primary:not(:disabled):hover{background:var(--teal-dark)}.button.danger{color:var(--red);background:#fff;border-color:#e4c7c2}.button.danger:not(:disabled):hover{background:var(--red-soft)}.button.small{min-height:32px;padding:7px 10px;font-size:12px}.button.ghost{color:var(--muted);background:0 0;border-color:#0000}.button.ghost:not(:disabled):hover{background:#e9eee7}.button.wide{width:100%}.text-link{color:var(--teal);align-items:center;gap:6px;font-size:13px;font-weight:600;display:inline-flex}.text-link:hover{text-decoration:underline}.badge{color:#6f7871;white-space:nowrap;background:#eff1ed;border-radius:4px;align-items:center;gap:5px;padding:3px 7px;font-size:10px;font-weight:600;line-height:1.3;display:inline-flex}.badge.teal{background:var(--teal-soft);color:var(--teal)}.badge.amber{background:var(--amber-soft);color:var(--amber)}.badge.red{background:var(--red-soft);color:var(--red)}.notice{background:var(--teal-soft);color:#3c635b;border:1px solid #d6e6df;border-radius:7px;align-items:flex-start;gap:10px;margin:12px 0;padding:12px 14px;font-size:13px;display:flex}.notice svg{margin-top:1px}.notice.error{background:var(--red-soft);color:var(--red);border-color:#f1d1c8}.notice.warning{background:var(--amber-soft);color:var(--amber);border-color:#e9d9ae}.welcome-card{background:var(--paper);border:1px solid var(--line);border-radius:12px;max-width:560px;margin:70px auto;padding:44px;box-shadow:0 7px 25px #23383904}.welcome-card h1{margin-bottom:17px;font-size:38px}.welcome-card>p{margin-bottom:24px}.welcome-card .text-link{margin:15px 0 0 18px}.welcome-card .fine-print{margin:26px 0 0;font-size:12px}.spinner{border:2px solid #b7d1c4;border-top-color:var(--teal);border-radius:50%;width:16px;height:16px;margin-right:9px;animation:.8s linear infinite spin;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{text-align:center;color:var(--muted);padding:48px 24px}.empty-state>svg{color:#8a9b91;margin:0 auto 14px}.empty-state h3{color:var(--ink);margin-bottom:8px;font-size:17px}.empty-state p{max-width:300px;margin:0 auto 18px;font-size:13px}.subtle{color:var(--muted)}.row{align-items:center;gap:10px;display:flex}.between{justify-content:space-between}.fine-print{color:var(--muted);font-size:12px;line-height:1.55}.panel{border:1px solid var(--line);border-radius:var(--radius);background:var(--paper);overflow:hidden}.panel-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;padding:18px 20px;display:flex}.panel-heading h2{letter-spacing:0;font-size:15px}.panel-content{padding:20px}.field-label{color:#4b6259;margin-bottom:7px;font-size:12px;font-weight:600;display:block}.text-input{width:100%;color:var(--ink);background:#fff;border:1px solid #d3ddd3;border-radius:6px;padding:10px 12px;font-size:14px;display:block}.text-input:focus{border-color:var(--teal)}textarea.text-input{resize:vertical;min-height:92px}.field-hint{color:var(--muted);margin-top:6px;font-size:12px}.form-grid{gap:20px;display:grid}.section-divider{background:var(--line);height:1px;margin:22px 0}.workspace-status{border-top:1px solid var(--line);color:var(--muted);align-items:center;gap:26px;padding:14px 0 19px;font-size:12px;display:flex}.workspace-status strong{color:var(--ink);font-weight:600}.workspace-status .row{gap:7px}.workspace-status .right{margin-left:auto;font-size:11px}.nurse-grid{grid-template-columns:248px minmax(340px,1fr) 316px;align-items:start;gap:16px;display:grid}.queue-panel{min-height:520px}.queue-header{border-bottom:1px solid var(--line);padding:17px 17px 14px}.queue-header h2{font-size:14px}.queue-header .fine-print{margin-top:5px;font-size:11px}.count-badge{background:#eef3ed;border:1px solid #dce5da;border-radius:5px;place-items:center;min-width:22px;height:22px;font-size:11px;display:inline-grid}.queue-list{padding:8px}.queue-item{text-align:left;border:1px solid #0000;border-radius:7px;width:100%;margin-bottom:5px;padding:14px 11px;transition:background .15s;display:block}.queue-item:hover{background:#f5f7f3}.queue-item.selected{box-shadow:inset 3px 0 0 var(--teal);background:#edf5ef;border-color:#c6dacf}.queue-item h3{font-size:14px}.queue-item .caller-avatar{color:#5e7765;background:#e9eee5;border-radius:7px;place-items:center;width:31px;height:31px;font-size:11px;font-weight:600;display:grid}.queue-item.selected .caller-avatar{color:var(--teal);background:#d9e9dd}.queue-item .queue-time{color:var(--muted);align-items:center;gap:4px;font-size:11px;display:flex}.queue-item .queue-reason{color:#65766c;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:10px 0;font-size:12px;line-height:1.45;display:-webkit-box;overflow:hidden}.queue-item .badge{font-size:9px}.queue-footer{border-top:1px solid var(--line);color:var(--muted);align-items:flex-start;gap:8px;padding:16px;font-size:11px;display:flex}.queue-footer svg{color:#9ba89b;margin-top:2px}.case-panel{min-height:620px}.case-heading{border-bottom:1px solid var(--line);padding:21px 23px 17px}.case-id{letter-spacing:1px;color:var(--muted);margin-bottom:6px;font-size:10px;font-weight:600}.case-heading h2{letter-spacing:-.5px;font-size:24px;font-weight:600}.case-heading .case-meta{flex-wrap:wrap;align-items:center;gap:7px;margin-top:11px;display:flex}.case-toolbar{border-bottom:1px solid var(--line);background:#f8faf6;justify-content:space-between;align-items:center;gap:12px;padding:15px 23px;display:flex}.case-toolbar p{max-width:190px;font-size:11px}.draft-intro{padding:20px 23px 10px}.draft-intro h3{font-size:15px}.draft-intro p{margin-top:5px;font-size:12px}.fact-list{padding:0 23px}.fact-row{border-bottom:1px solid #edf0e9;padding:16px 0}.fact-row:last-child{border-bottom:0}.fact-heading{justify-content:space-between;align-items:center;gap:10px;margin-bottom:7px;display:flex}.fact-label{letter-spacing:.7px;text-transform:uppercase;color:#688072;font-size:11px;font-weight:600}.fact-value{color:#293c34;font-size:16px;line-height:1.4}.fact-missing{color:#939c91;font-size:13px;font-style:italic}.evidence-link{color:var(--teal);text-align:left;align-items:center;gap:5px;margin-top:8px;padding:0;font-size:11px;display:inline-flex}.evidence-link:hover{text-decoration:underline}.fact-note{color:#84652f;background:#faf6eb;border-left:2px solid #d9b15f;margin-top:8px;padding:9px 10px;font-size:12px}.fact-actions{gap:10px;margin-top:9px;display:flex}.case-bottom{border-top:1px solid var(--line);background:#fbfcf9;padding:17px 23px}.review-strip{color:#778372;align-items:flex-start;gap:9px;font-size:11px;display:flex}.review-strip svg{margin-top:2px}.case-command-form{gap:9px;padding-top:14px;display:grid}.case-command-form .text-input{font-size:13px}.evidence-panel{min-height:620px}.evidence-tabs{border-bottom:1px solid var(--line);padding:0 14px;display:flex}.evidence-tabs button{color:var(--muted);white-space:nowrap;border-bottom:2px solid #0000;flex:1;padding:17px 7px 14px;font-size:11px}.evidence-tabs button.active{color:var(--teal);border-color:var(--teal);font-weight:600}.evidence-content{max-height:640px;padding:20px 19px;overflow:auto}.transcript-item{margin-bottom:21px}.transcript-heading{color:var(--muted);align-items:center;gap:7px;margin-bottom:7px;font-size:10px;display:flex}.speaker-label{color:#4c6559;font-size:11px;font-weight:600}.transcript-bubble{color:#4a5d51;background:#f4f6f0;border-radius:0 8px 8px;padding:11px 13px;font-size:13px;line-height:1.55}.transcript-bubble.agent{color:#466c5b;background:#eaf2ed}.transcript-bubble.provisional{border:1px dashed #bccbbc;font-style:italic}.transcript-item.highlighted .transcript-bubble{background:#fff4d7;outline:2px solid #d7b974}.evidence-quote{color:#506454;border-left:2px solid #b9d0bd;margin:10px 0 17px;padding-left:12px;font-size:13px;line-height:1.6}.timeline-item{border-left:1px solid #dce4d9;margin-left:5px;padding:0 0 23px 18px;position:relative}.timeline-item:before{content:"";background:#a4b8a5;border:2px solid #fff;border-radius:50%;width:7px;height:7px;position:absolute;top:5px;left:-4px}.timeline-item strong{font-size:12px;font-weight:600;display:block}.timeline-item time{color:var(--muted);font-size:10px}.timeline-item p{margin-top:5px;font-size:12px}.mobile-panel-tabs{display:none}.escalation-strip{background:var(--red-soft);color:var(--red);border:1px solid #eed1c8;border-radius:7px;align-items:center;gap:12px;margin-bottom:16px;padding:13px 16px;font-size:12px;display:flex}.escalation-strip p{color:var(--red);margin-top:2px}.technical-strip{margin:0 0 16px}.small-actions{flex-wrap:wrap;gap:7px;display:flex}.inline-error{color:var(--red);margin-top:9px;font-size:12px}.caller-page{max-width:960px}.caller-layout{grid-template-columns:minmax(0,1fr) 270px;align-items:start;gap:22px;display:grid}.caller-main{padding:30px}.caller-heading{text-align:center;border-bottom:1px solid var(--line);padding-bottom:24px}.caller-orb{width:82px;height:82px;color:var(--teal);background:#e6f1e9;border:1px solid #c4d9cc;border-radius:50%;place-items:center;margin:0 auto 17px;display:grid;position:relative}.caller-orb:after{content:"";border:1px solid #c4d9cc;border-radius:50%;position:absolute;inset:8px}.caller-orb svg{z-index:1}.caller-orb.active{box-shadow:0 0 0 9px #e6f1e940}.caller-heading h2{margin-bottom:7px;font-size:23px}.caller-heading p{font-size:13px}.call-stage{color:var(--teal);letter-spacing:.9px;align-items:center;gap:7px;margin-bottom:15px;font-size:11px;font-weight:600;display:inline-flex}.consent-section{padding-top:23px}.consent-section h3{margin-bottom:9px}.consent-section>p{font-size:14px}.consent-label{border:1px solid var(--line);color:#4c6254;background:#f8faf5;border-radius:8px;align-items:flex-start;gap:11px;margin:20px 0;padding:14px;font-size:13px;display:flex}.consent-label input{accent-color:var(--teal);flex-shrink:0;width:17px;height:17px;margin-top:2px}.consent-actions{gap:10px;display:grid}.caller-caption-box{border:1px solid var(--line);background:#f8faf6;border-radius:8px;min-height:170px;margin:23px 0;padding:19px}.caller-caption-box .eyebrow{font-size:9px}.caption-text{color:#344c40;margin:15px 0;font-size:18px;line-height:1.55}.caption-provisional{color:var(--muted);font-size:14px;font-style:italic}.call-controls{flex-wrap:wrap;justify-content:center;align-items:center;gap:12px;display:flex}.call-control{flex-direction:column;align-items:center;gap:8px;min-width:72px;font-size:11px;display:flex}.call-control>span:first-child{border:1px solid var(--line);color:#4c6655;background:#f3f6ef;border-radius:50%;place-items:center;width:47px;height:47px;display:grid}.call-control.danger>span:first-child{background:var(--red-soft);color:var(--red);border-color:#efd2ca}.call-control.active>span:first-child{background:var(--teal);color:#fff;border-color:var(--teal)}.caller-note{border-top:1px solid var(--line);color:var(--muted);text-align:center;margin-top:24px;padding-top:19px;font-size:12px}.caller-aside{padding:23px}.caller-aside h3{margin-bottom:12px;font-size:14px}.caller-aside>p{margin-bottom:19px;font-size:12px;line-height:1.6}.step-list{margin:0;padding:0;list-style:none}.step-list li{color:#788375;align-items:flex-start;gap:10px;margin-bottom:20px;font-size:12px;display:flex}.step-number{border:1px solid #d6dfd1;border-radius:50%;flex-shrink:0;place-items:center;width:21px;height:21px;font-size:10px;display:grid}.step-list .current{color:var(--teal)}.step-list .current .step-number{background:var(--teal-soft);border-color:#b1cdbb}.step-list strong{margin:1px 0 4px;font-size:12px;font-weight:600;display:block}.privacy-note{color:#84907d;border-top:1px solid var(--line);align-items:flex-start;gap:8px;padding-top:17px;font-size:11px;display:flex}.audio-state{color:var(--muted);flex-wrap:wrap;justify-content:center;gap:15px;margin-top:15px;font-size:10px;display:flex}.audio-state span{align-items:center;gap:5px;display:flex}.demo-page{max-width:1180px}.demo-hero{background:#eaf2ea;border:1px solid #d2e1d3;border-radius:12px;grid-template-columns:1fr 310px;align-items:center;gap:32px;margin-bottom:25px;padding:34px;display:grid}.demo-hero h1{max-width:610px;margin-bottom:17px;font-size:41px;line-height:1.1}.demo-hero p{max-width:580px;font-size:15px}.demo-hero .button{margin-top:24px}.demo-flow{border-left:1px solid #cbdccb;padding:8px 0 8px 28px}.demo-flow .row{gap:13px;margin:16px 0;font-size:13px;font-weight:600}.demo-flow .flow-icon{width:37px;height:37px;color:var(--teal);background:#f8fbf5;border:1px solid #cddfce;border-radius:9px;place-items:center;display:grid}.demo-flow small{color:var(--muted);font-size:11px;font-weight:400;display:block}.demo-grid{grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:22px;display:grid}.demo-step{border-bottom:1px solid var(--line);gap:15px;padding:20px 23px;display:flex}.demo-step:last-child{border:0}.demo-step-number{color:#688b70;flex-shrink:0;padding-top:2px;font-size:13px;font-weight:600}.demo-step h3{margin-bottom:5px;font-size:14px}.demo-step p{margin-bottom:12px;font-size:12px}.demo-step .small-actions{gap:9px}.invitation-result{overflow-wrap:anywhere;background:#f5f7f0;border:1px solid #dde5d8;border-radius:6px;margin-top:13px;padding:11px}.invitation-result a{color:var(--teal);font-size:12px;text-decoration:underline}.invitation-result p{margin:5px 0 0;font-size:10px}.scenario-card{padding:21px 23px}.scenario-card h3{margin:8px 0 10px;font-size:18px}.scenario-card blockquote{color:#516450;border-left:2px solid #bdceba;margin:16px 0;padding:0 0 0 14px;font-size:15px;line-height:1.6}.scenario-details{gap:12px;margin:18px 0;display:grid}.scenario-detail{color:var(--muted);font-size:12px}.scenario-detail strong{color:#4c6350;font-weight:600}.demo-checklist{grid-template-columns:repeat(3,1fr);gap:20px;padding:25px 0;display:grid}.demo-checklist h3{align-items:center;gap:7px;margin-bottom:6px;font-size:13px;display:flex}.demo-checklist p{font-size:12px}.settings-page{max-width:1050px}.settings-grid{grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:22px;display:grid}.settings-section{margin-bottom:22px}.setting-line{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:20px;padding:16px 0;display:flex}.setting-line:first-child{padding-top:0}.setting-line:last-child{border:0;padding-bottom:0}.setting-line strong{font-size:13px;font-weight:600}.setting-line p{margin-top:5px;font-size:12px}.provider-line{border-bottom:1px solid var(--line);align-items:flex-start;gap:11px;padding:16px 0;display:flex}.provider-line:first-child{padding-top:0}.provider-line:last-child{border:0;padding-bottom:0}.provider-line .provider-letter{color:#718168;background:#eef3e9;border:1px solid #d7e1d2;border-radius:7px;flex-shrink:0;place-items:center;width:31px;height:31px;font-size:13px;font-weight:600;display:grid}.provider-line h3{font-size:13px}.provider-line p{overflow-wrap:anywhere;margin-top:4px;font-size:11px}.provider-line .badge{margin-left:auto}.template-question{border-bottom:1px solid var(--line);gap:12px;padding:13px 0;font-size:13px;display:flex}.template-question:last-child{border:0}.template-question span:first-child{color:#8a9981;padding-top:3px;font-size:10px}.approved-copy{color:#53654d;background:#f6f8f1;border-radius:6px;padding:14px;font-size:13px;line-height:1.7}.toggle-static{white-space:nowrap;color:#637c58;background:#edf3e7;border-radius:4px;padding:3px 7px;font-size:11px;font-weight:600}.settings-actions{justify-content:flex-end;align-items:center;gap:12px;margin-top:18px;display:flex}.template-meta{color:var(--muted);margin-bottom:15px;font-size:12px}.revision-row{border-bottom:1px solid var(--line);padding:12px 0;font-size:12px}.revision-row strong{margin-bottom:4px;font-size:13px;display:block}.revision-row p{font-size:12px}.danger-zone{background:#fffaf7;border:1px solid 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nav{justify-content:space-around;gap:0;height:100%;display:flex}.nav-icon{color:#728171;border-radius:0;flex-direction:column;gap:3px;width:25%;height:100%;display:flex}.nav-icon span{opacity:1;color:inherit;white-space:normal;box-shadow:none;background:0 0;padding:0;font-size:9px;position:static}.nav-icon.active,.nav-icon:hover{color:var(--teal);background:#edf4ed}.nav-icon.active:before,.brand-symbol,.sidebar-foot{display:none}.application-main{margin-left:0;padding-bottom:62px}.topbar{height:59px;padding:0 18px}.wordmark{font-size:21px}.topbar-right .avatar{display:none}.mode-label{max-width:120px;font-size:8px;line-height:1.4}.simulation-banner{text-align:left;align-items:flex-start;padding:8px 14px;font-size:10px}.simulation-banner svg{margin-top:1px}.page{padding:22px 16px 0}.page-header{gap:12px;margin-bottom:21px}.page-header h1{font-size:27px}.page-header p{font-size:12px}.page-header .eyebrow{font-size:9px}.page-header-action .button{min-height:35px;padding:8px 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